Or behind schedule or running behind… just as long as we don’t stop altogether.
Sometimes being late on something feels like we should stop and quit. “Oh, I couldn’t get this post out on time like I usually have before, so maybe I should stop blogging and forget about it.” Why? Because I was behind schedule? No! That’s never an excuse. Quitting or giving up because of schedule conflicts is not acceptable. Trust me, I’m speaking from experience. Here’s an embarrassing example I’ve mentioned before but I’ll relive it for that sake of this post:
Last year I missed a client. That is to say, I was on my way to see a notary client but never made it to him. I take Uber to see my clients and on this occasion I had chosen Uber Express. For those unfamiliar with this option or perhaps Uber in general, this selection has a designated drop off and pick up spot that aren’t usually at your home or your actual address. When I look back, I mentally kick myself in the butt for not just selecting the regular Uber option. I was trying to save money and instead lost a client forever. What happened was that by Uber driver dropped me off near my location, but because I had never been in this area before, I had started walking the wrong way, killing precious time. I called the client to assist me on getting my bearings straight but quickly learned I was much farther than I realized. I tried walking in the direction I believed the client told me to head in while the client kept calling me in the process asking me if I was near his location. I didn’t want to admit that I was walking or had taken an Uber to get to him. And obviously driving would’ve been much faster than me walking in my wedges, but whatever. After walking for a certain amount of time, I came to a bus stop and sat down. And gave up. The client continued to call me and I started ignoring his calls. He left me some not so nice voicemails which were understandable. Not gonna lie. I get where he was coming from. But because I felt so late and behind our appointed schedule and so far away, I quit. I gave up. I stopped trying
Till this day, I regret doing that, but it has taught me some on the simple but valuable businesses lessons:
- Always show up even when you’re late
- If you’re late, just own it
- Don’t nickle and dime yourself out of client. Paying a few pennies more and I wouldn’t have lost this client
We’re not gonna be perfect all the time and people won’t expect us to be. But they will expect us to be there and perform. And sometimes that’s all we need to do in order to be perfect.