On Monday of this week, I made plans to meet a notary client between 7:30am and 8:00am on Tuesday, as I was not able to meet him Monday afternoon. I was busy. Actually having a life. Plus, I didn’t have my notary journal or stamp on me. So I needed to reschedule. And in our text communication, I agreed to the time set on Tuesday and he agreed as well. I also explained that I would text him when I was leaving and when I arrived that morning. He liked the sound of that.
So when yesterday morning rolls around, I shoot him a text letting him know I was headed his way. Then, 15 minutes after I sent the text, he responds asking how much will the total be for the notary services. I tell him the notarization is $15, but my travel is $25. He then responds, “the bank charges $15”. I said, so do I but I also charge a travel fee since I’m traveling to you. He thought we agreed to a $20 fee. Nothing in our text ever said I agreed to $20 fee for everything. He thought I was really going to accept $5 for traveling 13 miles out of my way to him.
He said he couldn’t pay that while I was in my Uber on my way to him. Frustrated at this point, I just texted back “thank you.”. He then said no worries, like he was really doing me a favor and asked if he could save my number. I, in turned, saved his as well… so I know never to respond to him in the future.
Burn me once, shame on you. Burn me twice, shame on me.
But it happens. Working with clients on our own isn’t going to be perfect and rainbows and sunshine all the time. We’re going to get people who are a disappointment. Who cost us more money to work with them than not to. Who don’t commit or poorly communicate. It happens. It’s part of the process. It’s how we learn how to do what we do better.
So even though he cost me $9.95 in fare money, I take this as a lesson learned experience. It’ll happen. The not so good clients will come and I will still have to roll with those punches.