Today I disappointed a client. A notary client. I was not able to keep my time commitment. And I feel shitty about it.
I called an Uber after Google mapping the client’s location and figuring that 30 minutes should be enough time to go 6.4 miles from where I was. And even when I saw it wasn’t, I sent him a text saying I would be an additional 10-15 minutes late because there was some sort of incident and police were rerouting traffic, causing more traffic. I was taking an Uber Pool Express so, of course, we had other passengers to pick up. However, those said passengers were behind the police yellow tape and we couldn’t to them. After a couple of failed attempts and a crowded 10 East freeway route later, my Uber drive dropped me off 15 minutes in the opposite direction of the client (those were some long ass blocks). Well, never having been to this part of town before, I’m all turned around. I’ve called and texted my would be client and he attempted to help me as he is unsure as to where I am. I’m now on foot trying to find his location. He then texts me that he needs leave by 5pm and asks for an ETA. I have no idea where I am. After trying to figure myself out, I call and send him a text apologizing that I would not be able to make it to see him.
I was late. And lost. And missed an opportunity.
And I feel horrible about that. What made it worse, but that he proceeded to call me and text me for over an hour telling me how upset he was with me. I haven’t listened to his voicemails as of yet, but I feel bad enough.
I failed someone and I don’t like it.
I mean, it took me four hours to write this, that’s how bad I felt. Still feel. Just replaying the latter half of my day in my head wondering what if I left work earlier or just took Uber pool instead of the Express.
Sometimes we don’t win them all and those losses suck.