Or behind schedule or running behind… just as long as we don’t stop altogether.
Sometimes being late on something feels like we should stop and quit. “Oh, I couldn’t get this post out on time like I usually have before, so maybe I should stop blogging and forget about it.” Why? Because I was behind schedule? No! That’s never an excuse. Quitting or giving up because of schedule conflicts is not acceptable. Trust me, I’m speaking from experience. Here’s an embarrassing example I’ve mentioned before but I’ll relive it for that sake of this post:
Last year I missed a client. That is to say, I was on my way to see a notary client but never made it to him. I take Uber to see my clients and on this occasion I had chosen Uber Express. For those unfamiliar with this option or perhaps Uber in general, this selection has a designated drop off and pick up spot that aren’t usually at your home or your actual address. When I look back, I mentally kick myself in the butt for not just selecting the regular Uber option. I was trying to save money and instead lost a client forever. What happened was that by Uber driver dropped me off near my location, but because I had never been in this area before, I had started walking the wrong way, killing precious time. I called the client to assist me on getting my bearings straight but quickly learned I was much farther than I realized. I tried walking in the direction I believed the client told me to head in while the client kept calling me in the process asking me if I was near his location. I didn’t want to admit that I was walking or had taken an Uber to get to him. And obviously driving would’ve been much faster than me walking in my wedges, but whatever. After walking for a certain amount of time, I came to a bus stop and sat down. And gave up. The client continued to call me and I started ignoring his calls. He left me some not so nice voicemails which were understandable. Not gonna lie. I get where he was coming from. But because I felt so late and behind our appointed schedule and so far away, I quit. I gave up. I stopped trying
Till this day, I regret doing that, but it has taught me some on the simple but valuable businesses lessons:
- Always show up even when you’re late
- If you’re late, just own it
- Don’t nickle and dime yourself out of client. Paying a few pennies more and I wouldn’t have lost this client
We’re not gonna be perfect all the time and people won’t expect us to be. But they will expect us to be there and perform. And sometimes that’s all we need to do in order to be perfect.
A notary company reached out to me this past Monday to offer me an opportunity to perform a few (12-15) notarizations on a film set. I thought, cool. I’ve been to a film studio before. Culver Studios, in fact. So I’m thinking, sure thing, just tell me to go.
Well I begin texting back and forth with one of the assistants to the owner about this assignment until the assistant told me the owner would reach out to me with more details. A few hours later the owner sends me a text introducing himself and we talk about the assignment he’s been given. He approached the topic very sensitively. Very cautiously. Until he finally reveals that the notary assignment is on the set of an adult film studio. And the notarizations would be taking place during some of the filming.
Hey, I don’t care. Business is business. And obviously, they’re in their own business. But the owner of the notary company spent the next 30-40 minutes trying to coax me into accepting the assignment. I think he was uncomfortable and assume others would be as well.
Dude, I was already on board when he said he had a notary job for me. I know what PornHub is (although they weren’t PornHub).
So after he convinced himself he convinced me, he checked back in the client to see how soon they needed the service. We started talking about fees and I was about to tell him what I would be willing to service the client for when my gut told me asked me to ask him how generous they were planning to be. Since he mentioned they were being generous given the circumstances. He said he could offer $250 if he got another notary out there with me. $350 if it was just me.
Hmmm. Pluh-lease. I know signing agents who don’t make that much from an assignment.
So, yeah. I jumped on board. It paid really well and it was a new experience I had never had before. Now I was already agreeing to the assignment before I had gone but it mean some compromises on my end:
- Going out to a client in the wee hours of the morning
- Being around naked people who are to paid to have sex on film for a living
- Convincing a third party client to give me the assignment
New things are good things. For the most part. And if you approach them with a positive mind set, you’ll always take something away from the experience.
Would you have gone to that adult film set?
Today I disappointed a client. A notary client. I was not able to keep my time commitment. And I feel shitty about it.
I called an Uber after Google mapping the client’s location and figuring that 30 minutes should be enough time to go 6.4 miles from where I was. And even when I saw it wasn’t, I sent him a text saying I would be an additional 10-15 minutes late because there was some sort of incident and police were rerouting traffic, causing more traffic. I was taking an Uber Pool Express so, of course, we had other passengers to pick up. However, those said passengers were behind the police yellow tape and we couldn’t to them. After a couple of failed attempts and a crowded 10 East freeway route later, my Uber drive dropped me off 15 minutes in the opposite direction of the client (those were some long ass blocks). Well, never having been to this part of town before, I’m all turned around. I’ve called and texted my would be client and he attempted to help me as he is unsure as to where I am. I’m now on foot trying to find his location. He then texts me that he needs leave by 5pm and asks for an ETA. I have no idea where I am. After trying to figure myself out, I call and send him a text apologizing that I would not be able to make it to see him.
I was late. And lost. And missed an opportunity.
And I feel horrible about that. What made it worse, but that he proceeded to call me and text me for over an hour telling me how upset he was with me. I haven’t listened to his voicemails as of yet, but I feel bad enough.
I failed someone and I don’t like it.
I mean, it took me four hours to write this, that’s how bad I felt. Still feel. Just replaying the latter half of my day in my head wondering what if I left work earlier or just took Uber pool instead of the Express.
Sometimes we don’t win them all and those losses suck.
Yes, I like the idea of having a part time business that I control and generates income.
Yes, I like being able to control most of the fees in involved in my service (travel fee, rush service, etc.) The state of California dictates how much I can charge per notarization.
And yes, I like that I get the choose when I work… in theory…
See, I call myself a mobile/traveling notary which means I go to my clients when they need my services. Key word: “when“. So as much I may like the idea of controlling my hours, my hours are dependent on when my clients.
As single female who’s hustlin’, I can never forget that my business — or any business — is dependent on the client. No client, no business. Their time, my time. No matter I may be. No matter is I just woke up from what I was calling a nap before. I’m needed then serve.
But, it’s still my time.
I’ve decided to get rid of “Thursday’s Thoughts” Theme for my blog. I have too many thoughts when it’s not Thursdays and not even enough when the day comes. Besides,the original idea behind Thursday’s Thoughts was to spark conversation among us lady hustlers, but instead, I’m going to channel the same goal with a twist called:
In fact, One Thing Thursday will be goal oriented and the honesty of the achievements and failures of that one thing. They stay that real success is n’t mastered or conducted all at once, but rather one step, one action at a time. In my case, it will be just one thing.
I’ve been on a hiatus like no other, I know. But, hopefully a good one. I mean, I’ve been working my ass off offline these past couple of months and looking for to what 2018 will make of it.
I took another a short term client that needed a press release which turned in a monstrous feat in itself. The work was easy, the client wasn’t — it was like walking on hot coals for 12 miles. Every time I made a change he requested, he asked me why I made the change… Needless, to say I was overjoyed to get that work up off my plate.
Been job hunting, updating my resume, finishing up work with ongoing work with long term clients before the holidays, writing a business plan for my loan signing business I’ll be launching later this month, virtually collaborating with a long time friend who’s currently in Raleigh, NC. In a nutshell, I’ve been busy. And excited. I love the beginning of the year. There is so much hope and determination, it’s infectious.
But I don’t do resolutions. I don’t.
I do commitments. And I have few professional ones I plan to tackle this year to position me to be more successful in my endeavors than I have ever been before. And I look forward to sharing those experiences — whatever they may be — all year long!
One of my side gig clients is a Probate Realtor. She and I met in June of this year and have been working together every since. One of the things she told me she wanted to accomplish was a book that she had in mine from her experiences with working with families going through the Probate process and what she’s learned from attorneys, CPAs and court clerks. Not a pretty process, to say the least.
Well, I’m excited to announce that her vision to write her book finally came to fruition (and I helped, as expected). Her book — after many revisions and cover artists — is available on Amazon.
I’ve the pleasure of reading it (and knowing something about Probate when my Nana died a little of a decade ago) and I will it’s very insightful and it’s an easy. It’s almost like “Probate for Dummies” in that since it breaks it down in smaller bites of understanding what to expect and what to do when someone you love dies and they didn’t have a Living Trust.
Take a look if you don’t believe: